the process

returns

By scanning all titles on shelf or in the stock room, stores can immediately identify which titles are due for return. rascals intelligent PDA voice notification system alerts the operator if the product is due for return and to which supplier they should be sent. All returns data is uploaded to rascal.

Once the returns have been collected by the supplier, the returns are re-scanned back at the supplier depot and the supplier sends rascal an electronic credit file. rascal then compares the credit file with what the store actually scanned and automatically claims any discrepancies directly with the supplier.

Using the rascal insight platform, retailers have total visibility over the returns process allowing easy access to credit due for payment and detailed information of any refused credit.

returns

key daily returns process details

returns
store scans returns and leaves in designated area for collection by supplier
returns
store uploads scan data to rascal
returns
returns collected by supplier
returns
supplier scans in returns at depot
returns
supplier sends rascal a daily file containing credit passed
returns
rascal identifies discrepancies
returns
rascal sends claims file to supplier
returns
supplier responds to rascal claims via website daily (or automatically
returns
details of credited claims passed to rascal
returns
rejected claims passed to rascal with rejection reasons
returns
rascal produces weekly outstanding credit report - available via rascal insight
coop
onestop